Melbourne Hand Surgery 

Coronavirus update: All suitable consultations at Melbourne Hand Surgery are currently conducted via telehealth (phone or video consultation) to maximise the patient and staff safety. We have implemented enhanced hygiene meaures in our rooms including acrylic screens, masks, hand sanitiser, face shields and physical distancing-related changes. 

We are cannot guarantee that our safety-first approach to providing essential healthcare in these unprecented times will ensure that we avoid unexpected disruptions in the weeks ahead, but that - in addition to providing you with excellent care - is our objective. Do not be alarmed by our face masks, screens or shields. We don't want anyone to become unwell as a result of accessing healthcare services, and we don't want the continuity of care that we provide to our patients to be affected by a phone call from a contact tracer advising our staff that we must stay at home and self-isolate for 14 days.

Victorians are in this together and together we will get through this. Thank you for your understanding as our community works through these unprecedented times together (last updated: 7 July 2020).

Accessing an emergency or early appointment at Melbourne Hand Surgery

At Melbourne Hand Surgery we have a number of “emergency” appointment slots available each week, and sometimes earlier appointments become available if a person contacts us to move or cancel their scheduled appointment.

When we look to fill these emergency or short notice appointment slots we refer to the list of individuals who have requested that they be placed on our cancellation list.

We prioritise individuals who have emergency conditions. The assessment of what is an emergency condition is based on the information that you provide to our office, and is largely based on Dr Tomlinson’s assessment of the referring doctor’s referral letter and any other information (such as x-rays or other imaging, and registration forms) that you provide us with. If you let us know your availability to attend a short notice appointment this is also of benefit. We appreciate that some individuals can attend our office with an hour’s notice, some individuals need a couple of days’ notice, and some individuals can only attend on certain days or at certain times of the day. If we are advised of this information we place it in your file.

If you have requested that you be placed on our cancellation list we request that you
- provide you doctor’s referral to our office, if your doctor has not sent it to us.
- provide us with copies of reports of any relevant imaging, scans or studies that you have had done. This is particularly important if you have a fracture or injury. 
- provide us with your completed Patient Registration Form.
- advise us of any restrictions on your availability to attend a short notice appointment (e.g. "I am available all days with 90 minutes notice", or “I need 2 days’ notice”, or “I can only attend on Mondays and Thursdays”).

This information aids us in prioritising you on the cancellation list, allows us to contact you for available appointments that you can attend, and may also assist us in providing you with additional pre-consultation advice and care (see also: “How to make the most of your appointment”).

FRACS

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