Melbourne Hand Surgery 

Coronavirus update: Melbourne Hand Surgery has mechanisms to protect our patients and staff while we continue to provide healthcare services. All consultations are now conducted via telehealth (phone or videoconference), except where we have previously confirmed the requirement for an in-person physical examination or wound care management.  Only emergency surgery is being conducted in hospitals for the foreseeable future, in keeping with Government directives. 

If our practice is unable to physically open for business at any point in the coming weeks or months we will communicate this to existing scheduled patients via email and SMS (please do not attempt to reply other than with Y or N to an SMS, as the automated system does not facilitate this). Incoming telephone calls and receipt of voicemail messages may be temporarily affected by such a change. We will use this website banner to update you on changes to our practice and the availability of non-urgent procedures and surgery in the weeks and months ahead. Thank you for your understanding as our entire community works through these unprecedented and rapidly evolving times together (last updated: 4 April 2020).

Accessing an emergency or early appointment at Melbourne Hand Surgery

At Melbourne Hand Surgery we have a number of “emergency” appointment slots available each week, and sometimes earlier appointments become available if a person contacts us to move or cancel their scheduled appointment.

When we look to fill these emergency or short notice appointment slots we refer to the list of individuals who have requested that they be placed on our cancellation list.

We prioritise individuals who have emergency conditions. The assessment of what is an emergency condition is based on the information that you provide to our office, and is largely based on Dr Tomlinson’s assessment of the referring doctor’s referral letter and any other information (such as x-rays or other imaging, and registration forms) that you provide us with. If you let us know your availability to attend a short notice appointment this is also of benefit. We appreciate that some individuals can attend our office with an hour’s notice, some individuals need a couple of days’ notice, and some individuals can only attend on certain days or at certain times of the day. If we are advised of this information we place it in your file.

If you have requested that you be placed on our cancellation list we request that you
- provide you doctor’s referral to our office, if your doctor has not sent it to us.
- provide us with copies of reports of any relevant imaging, scans or studies that you have had done. This is particularly important if you have a fracture or injury. 
- provide us with your completed Patient Registration Form.
- advise us of any restrictions on your availability to attend a short notice appointment (e.g. "I am available all days with 90 minutes notice", or “I need 2 days’ notice”, or “I can only attend on Mondays and Thursdays”).

This information aids us in prioritising you on the cancellation list, allows us to contact you for available appointments that you can attend, and may also assist us in providing you with additional pre-consultation advice and care (see also: “How to make the most of your appointment”).

FRACS

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