We recommend that adults and children over 12 wear face masks when attending our clinic, but no longer provide masks to patients and carers. Videoconsultations are conducted via telehealth at our dedicated virtual clinic. We are experiencing high demand for appointments hence require that all patients provide a referral prior to booking an appointment so that we can identify and manage urgent and emergency conditions in a timely manner, and so that our surgeons can assess your suitability for a telehealth appointment and identify any further information or tests that might be required before your consultation. If our surgeons assess that your condition (especially recent injuries) is best managed with hand therapy rather than surgery we may recommend that you see a qualified hand therapist (physiotherapist or occupational therapist) rather than schedule an appointment with our surgeons. Dr Tomlinson does not offer consultations and surgical services where a Medicare Rebatable Item Code does not apply; this includes injections for palmar hyperhidrosis. Dr Tomlinson has scheduled sabbatical leave during much of October, November and December 2023 so will not be available for urgent or emergency referrals during that time.

How do I "check in" to see Dr Tomlinson for my video consultation?

melbhandsurgerydoxymedrjilltomlinson To consult with Dr Tomlinson via video, first you need to use Chrome, Firefox, or Safari browser. A webcam and microphone are required if you use a computer; you can also use a smart phone or tablet.

“Check-in” to see Dr Tomlinson in three simple steps:

Click here to go to Dr Tomlinson's virtual clinic.
Enter your name, click "Check-In".
You are now in Dr Tomlinson's virtual waiting room. Dr Tomlinson will be with you shortly.

These steps are outlined in the flyer below or can be viewed in this video.

Dr Tomlinson prefers videoconsultation to phone consultation for telehealth in most circumstances as it allows face to face conversation, screensharing and document sharing. Being able to display and discuss photographs, diagrams, radiology results and more allows significantly more information to be conveyed in a consultation. While videoconsultation has limitations when compared to a traditional in-person consultation (for example, Dr Tomlinson cannot feel or touch your hand) we endeavour to only offer telehealth consultations for circumstances where an in-person consultation is not clinically necessary. If you prefer a consultation via telephone (audio only) or in-person please let our reception staff know; this may mean that we recommend that you have an in-person consultation scheduled.

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