Melbourne Hand Surgery 

Coronavirus update: Melbourne Hand Surgery has mechanisms to protect our patients and staff while we continue to provide healthcare services. All consultations are now conducted via telehealth (phone or videoconference), except where we have previously confirmed the requirement for an in-person physical examination or wound care management.  Only emergency surgery is being conducted in hospitals for the foreseeable future, in keeping with Government directives. 

If our practice is unable to physically open for business at any point in the coming weeks or months we will communicate this to existing scheduled patients via email and SMS (please do not attempt to reply other than with Y or N to an SMS, as the automated system does not facilitate this). Incoming telephone calls and receipt of voicemail messages may be temporarily affected by such a change. We will use this website banner to update you on changes to our practice and the availability of non-urgent procedures and surgery in the weeks and months ahead. Thank you for your understanding as our entire community works through these unprecedented and rapidly evolving times together (last updated: 4 April 2020).

Your Initial Telehealth Consultation

We appreciate that your time is valuable. We endeavour to run as close to schedule as possible and to provide you with all the information you require to make informed decisions about your treatment. Please help us to do this by providing us with your medical history, preparing a list of any questions and bringing any x-rays or other results and scans that are relevant to your condition. Please also ensure that you check in to the virtual waiting room via your computer or device (or alternatively available via your phone, if you elect to have a telephone consultation) five minutes prior to your appointment.

We ask all patients to submit the following 3 forms before your initial appointment. If you have any questions about the forms, please ask. 

Do I need a referral?

Yes, a referral from your general practitioner (GP) is required if you are to schedule a consultation, and in order to claim part of the cost of your consultation and surgery from Medicare.

How much will it cost for the initial consultation?

Our initial consultation fee is $300; this fee is payable on the day for all patients including Workcover and TAC patients. At the time of publishing this consultation fee is not eligible for a Medicare rebate of $75.05 with your doctor's referral as Medicare rebates are not eligible on telehealth consultations unless they are bulk-billed, and we are not a bulk-billing clinic. However, the Medicare status of telehealth consultations has rapidly changed in the last fortnight and where a Medicare rebate is applicable this will be applied. If you have a Workcover or TAC claim number you may be able to receive a reimbursement of some of the consultation cost from Workcover or TAC depending on how the Medicare eligibility situation evolves in the coming days and weeks.

What if I can’t make my appointment and need to change or cancel?

We ask that you provide at least 24 hours notice by phone if you will not be able to be present via phone or videoconference for your scheduled appointment. Appointments that are cancelled or rescheduled with less than 24 hours notice will attract a full consultation fee of $300. If you are late for your appointment this will reduce the amount of time that you will have to see your surgeon, which may make it necessary for you to schedule an additional appointment - so please make sure you are checked in to the virtual waiting room on your computer or device at the time of your appointment, or alternatively have your phone line open and ready to accept our call.

What should I send through prior to my appointment?

We require that you send us your GP's referral before we can book you an appointment. Please also send through:

  • The three forms above - Patient Registration, Privacy Consent and Photography consent; this will include your Medicare or Veterans' Affairs card number and expiry, and any health insurance details (private health, Workcover or TAC claim number and date)
  • Details of all relevant x-rays, scans, nerve studies and other test results
  • A list of your medications if these do not fit within the Patient Registration form

How can I make the most of my appointment?

We appreciate that your time is valuable and have put together tips to assist you in making the most of your appointment.

We recommend that prior to your appointment you:

1. Read your appointment confirmation email fully. This email contains contain general information that will assist you in preparing for your appointment. Depending on what information you have provided to our administrative staff, the email may include additional general information and website links regarding the treatments that may be offered or discussed during your appointment. (click here for our full list of pre-appointment tips)

How do I access an "emergency" or earlier appointment?

At Melbourne Hand Surgery we have a number of “emergency” appointment slots available each week, and sometimes earlier appointments become available if a person contacts us to move or cancel their scheduled appointment. Read here for information on how we allocate these appointments and how you can maximise your chances of accessing one, should you wish to do so.

 

FRACS

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