Melbourne Hand Surgery 

Coronavirus update: All suitable consultations at Melbourne Hand Surgery are currently conducted via telehealth (phone or video consultation) to maximise the patient and staff safety. We have implemented enhanced hygiene meaures in our rooms including acrylic screens, masks, hand sanitiser, face shields and physical distancing-related changes. 

We are cannot guarantee that our safety-first approach to providing essential healthcare in these unprecented times will ensure that we avoid unexpected disruptions in the weeks ahead, but that - in addition to providing you with excellent care - is our objective. Do not be alarmed by our face masks, screens or shields. We don't want anyone to become unwell as a result of accessing healthcare services, and we don't want the continuity of care that we provide to our patients to be affected by a phone call from a contact tracer advising our staff that we must stay at home and self-isolate for 14 days.

Victorians are in this together and together we will get through this. Thank you for your understanding as our community works through these unprecedented times together (last updated: 7 July 2020).

Practice Policies

Practice Privacy Policy

Click here to view Melbourne Hand Surgery's Practice Privacy Policy

Complaint Handling Policy

Click here to view Melbourne Hand Surgery's Complaint Handling Policy

Late Arrival Policy

Patients are allocated a specific appointment time and duration of consultation. We encourage patients to arrive 10 minutes early to their first appointment so that they can complete patient registration forms prior to their consultation (see Your Initial Consultation).

While we will endeavour to accommodate patients who arrive late to their appointment, the duration of your consultation will be reduced by the amount of time that you were late for your appointment. You may be asked to return at a later time or on another day. Your consultation fee will still apply.

Missed Appointment Policy

We require 24 hours notice by phone if you will not be able to attend your scheduled appointment. Appointments that are cancelled or rescheduled with less than 24 hours notice will attract a full consultation fee.

Online Privacy Policy

Click here to view Melbourne Hand Surgery's Online Privacy Policy

Zero Tolerance of Aggression Policy

Melbourne Hand Surgery has zero tolerance towards either verbal or physical aggression. Any patient who is deemed to be aggressive will be asked to leave the premises and will be removed from our patient list.

 

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