Melbourne Hand Surgery 

Please note: Due to high demand our next new patient appointment at Melbourne Hand Surgery is in 4 months. There are no further appointments available in 2018 unless existing booked patients cancel.So we can streamline your care and ensure that urgent and emergency conditions are seen in a timely manner we require that all patients provide a referral from their general practitioner prior to seeking an appointment date. Once we have received your referral we will contact you to schedule an appointment. Referrals can be submitted by secure messaging (Argus, HealthLink, MedicalObjects), email, mail or fax.  

Melbourne Hand Surgery closes for the holiday season at 5pm on Monday 17 December 2018; we will resume consulting and operating on Monday 14 January 2019.

Practice Policies

Practice Privacy Policy

Click here to view Melbourne Hand Surgery's Practice Privacy Policy

Complaint Handling Policy

Click here to view Melbourne Hand Surgery's Complaint Handling Policy

Late Arrival Policy

Patients are allocated a specific appointment time and duration of consultation. We encourage patients to arrive 10 minutes early to their first appointment so that they can complete patient registration forms prior to their consultation (see Your Initial Consultation).

While we will endeavour to accommodate patients who arrive late to their appointment, the duration of your consultation will be reduced by the amount of time that you were late for your appointment. You may be asked to return at a later time or on another day. Your consultation fee will still apply.

Missed Appointment Policy

We require 24 hours notice by phone if you will not be able to attend your scheduled appointment. Appointments that are cancelled or rescheduled with less than 24 hours notice will attract a full consultation fee.

Online Privacy Policy

Click here to view Melbourne Hand Surgery's Online Privacy Policy

Zero Tolerance of Aggression Policy

Melbourne Hand Surgery has zero tolerance towards either verbal or physical aggression. Any patient who is deemed to be aggressive will be asked to leave the premises and will be removed from our patient list.

 

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