Melbourne Hand Surgery 

COVID news: Elective surgery restrictions have been lifted and we will resume all elective surgeries from 28 September. Please note that all patients who are scheduled for elective surgery admission are required to undertake a COVID test, to obtain a negative ("not infected") result prior to admission, and to self-isolate from the time of test to admission. As Epworth Cliveden remains indefinitely closed at this time Dr Tomlinson does not have any regular surgical lists at Epworth, but her lists continue at The Avenue and Glenferrie Private. 

All suitable consultations at Melbourne Hand Surgery are currently conducted via telehealth (phone or video consultation) to maximise patient and staff safety. We have implemented enhanced hygiene meaures in our rooms including acrylic screens, masks, hand sanitiser, face shields and physical distancing-related changes. We are closed on Fridays.

Victorians are in this together and together we will get through this. Thank you for your understanding as our community works through these unprecedented times together (last updated: 22 September 2020).

Practice Policies

Practice Privacy Policy

Click here to view Melbourne Hand Surgery's Practice Privacy Policy

Complaint Handling Policy

Click here to view Melbourne Hand Surgery's Complaint Handling Policy

Late Arrival Policy

Patients are allocated a specific appointment time and duration of consultation. We encourage patients to arrive 10 minutes early to their first appointment so that they can complete patient registration forms prior to their consultation (see Your Initial Consultation).

While we will endeavour to accommodate patients who arrive late to their appointment, the duration of your consultation will be reduced by the amount of time that you were late for your appointment. You may be asked to return at a later time or on another day. Your consultation fee will still apply.

Missed Appointment Policy

We require 24 hours notice by phone if you will not be able to attend your scheduled appointment. Appointments that are cancelled or rescheduled with less than 24 hours notice will attract a full consultation fee.

Online Privacy Policy

Click here to view Melbourne Hand Surgery's Online Privacy Policy

Zero Tolerance of Aggression Policy

Melbourne Hand Surgery has zero tolerance towards either verbal or physical aggression. Any patient who is deemed to be aggressive will be asked to leave the premises and will be removed from our patient list.

 

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