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Melbourne Hand Surgery collects the personal and health information in this form to provide and manage your surgical and medical care.
Providing this information is voluntary. If you do not provide it, we may be unable to provide your care or process your request.
Your information is entered into our clinical records, which are held in Victoria, and a copy is emailed to our practice inbox in Sydney. The copy stored on this website is deleted, generally within 5 days. Backups of the website are stored in Singapore, and website traffic may pass through servers outside Australia via our content delivery network.
We may share your information with others involved in your care, including your GP, referring doctor and hospitals, and, for billing, Medicare and your health fund. We handle health information under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
Our Privacy Policy explains how we handle your information, how you can access or correct it, and how to make a complaint.
Contact: info@melbournehandsurgery.com | 03 9427 9596
Melbourne Hand Surgery collects the personal and health information in this form to provide and manage your child's surgical and medical care.
Providing this information is voluntary. If you do not provide it, we may be unable to provide your child's care or process your request.
Your child's information is entered into our clinical records, which are held in Victoria, and a copy is emailed to our practice inbox in Sydney. The copy stored on this website is deleted, generally within 5 days. Backups of the website are stored in Singapore, and website traffic may pass through servers outside Australia via our content delivery network.
We may share your child's information with others involved in their care, including their GP, referring doctor and hospitals, and, for billing, Medicare and your health fund. We handle health information under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
Our Privacy Policy explains how we handle your child's information, how you can access or correct it, and how to make a complaint.
Dr Jill Tomlinson's preference is to conduct telehealth consultations by video, as this allows a more thorough assessment and a better consultation experience than a telephone call.
If you wish to proceed with a telehealth appointment, please ensure that you:
If you would prefer your consultation by telephone or in person, please contact our team in advance to discuss your options.
Please check in to our virtual clinic 5 minutes before your appointment time:
🔗 https://melbhandsurg.doxy.me/drjilltomlinson
For more information about our virtual clinic, please visit: https://melbournehandsurgery.com/virtual-clinic
If relevant, please upload or email clear photographs of the area of concern to info@melbournehandsurgery.com before your appointment. If there is no visible abnormality, photographs are not required.
The Online Fracture Assessment Service provides an expert surgeon’s assessment of your hand fracture online via our virtual clinic at melbhandsurg.doxy.me .
This service is a rapid-access virtual private clinic for adults and children aged 10 and over with recent hand fractures, including fingers, thumbs, metacarpals, and carpal bones.
While there are limitations to virtual assessment - including that ligament injuries or subtle rotational deformities not visible on an X-ray may be missed - we recognise that timely in-person assessment by a hand surgeon can be difficult to access. A virtual assessment offers improved accessibility and early specialist input.
We aim to triage and assess your injury and direct you to the right care promptly:
We assess your hand fracture and advise you:
In some circumstances, further imaging or an in-person assessment may be recommended.
Department of Veterans’ Affairs (DVA)
For patients with an eligible DVA Gold or White Card, Dr Jill Tomlinson will bill the Department of Veterans’ Affairs directly for:
Please ensure your DVA details are provided accurately when completing this form.
Thank you for considering Melbourne Hand Surgery for your care. Please be aware that Dr Jill Tomlinson is a private specialist surgeon, and consultation and surgical fees are set independently of TAC scheduled fee arrangements.
As a result:
We encourage all TAC patients to carefully consider these private fee arrangements before proceeding. If you are seeking a provider who offers fee structures entirely within TAC schedules, or if these private payment arrangements are not suitable for you, you may wish to seek care with an alternative provider whose billing arrangements better meet your needs.
We are committed to transparent communication regarding costs so that you can make an informed decision about your treatment.
Thank you for considering Melbourne Hand Surgery for your care. Please be aware that Dr Jill Tomlinson is a private specialist surgeon, and consultation and surgical fees are set independently of the WorkSafe scheduled fee.
Before we can schedule or proceed with your appointment, you are required to read, complete and submit our WorkCover Patient Acknowledgement form. Full details of the fees, approval process and your responsibilities as a WorkCover patient are set out on our WorkCover patient information page.
We encourage all WorkCover patients to carefully consider these arrangements before proceeding. If you are seeking a provider who offers fee structures entirely within the WorkSafe schedule, or if these private payment arrangements are not suitable for you, you may wish to seek care with an alternative provider whose billing arrangements better meet your needs.
We are committed to transparent communication regarding costs and process so that you can make an informed decision about your treatment.
NIB Health Insurance Notice
Dr Jill Tomlinson does not participate in nib Medigap arrangements (including “No Gap” or “Known Gap” schemes).
It is our understanding that if you are insured with nib or a nib-related fund, you will receive the standard Medicare rebate only for in-hospital surgical services.
It is our understanding that nib will not provide any additional rebate above the Medicare amount for procedures performed by Dr Tomlinson.
If you have any questions about your level of cover or out-of-pocket costs, we recommend contacting your insurer directly prior to your procedure.
We collect this information to assess your fitness for surgery and anaesthesia and to plan your care safely. Some answers, such as current medications including any GLP-1 or peptide medications, directly affect anaesthetic and surgical safety.
If you do not provide key information, your surgery may be delayed, unsafe to proceed or higher risk.
We collect this information to assess your child's fitness for surgery and anaesthesia and to plan their care safely. Some answers, such as your child's current medications, directly affect anaesthetic and surgical safety.
If you do not provide key information, your child's surgery may be delayed, unsafe to proceed or higher risk.
If you are attending for Dupuytren's disease or contracture, please watch this short educational video prepared by Dr Jill Tomlinson prior to your appointment.
The video explains the natural history of the condition, when treatment may be appropriate, and the available management options.
Watching this video will help you make the most of your consultation. In some cases (for example, if there is no significant contracture), it may assist you in deciding whether to proceed with or defer an appointment.
If the video does not display above, please use the button to view it on our website. The video will open in a new tab.
Please watch this short video from Dr Jill Tomlinson prior to your appointment. It explains what trigger finger/thumb is, why it occurs, and the available treatment options.
Please ensure you have viewed this prior to attending, as it will help you better understand your condition and treatment options.
Most patients who visit us for carpal tunnel syndrome are considering surgery. Non-surgical options include:
If these have not provided relief or if you have severe symptoms, surgery may be recommended.
Dr Tomlinson offers both open and endoscopic ("keyhole") carpal tunnel surgery. Where appropriate she will discuss the benefits of each and help you decide which approach suits you best.
Dr Tomlinson has prepared a 14-minute educational video for patients with carpal tunnel syndrome. It explains the condition, treatment options (including non-surgical and surgical care), and what to expect from your consultation.
Watching this before your appointment will help you get the most from your consultation and allow more time to focus on your specific concerns.
If you wish to confirm your health fund coverage before the appointment, contact your insurer and ask about coverage for item number 39331. If you wish to proceed with surgery in the private system we can generally accommodate this quite quickly after your appointment. Following your consultation with Dr Tomlinson you will have the opportunity to discuss the costs and process of surgery with our administrative staff and to select your preferred date and time for surgery.
We ask these questions to measure your symptoms and function over time and to guide your treatment.
Please watch this short video from Dr Jill Tomlinson prior to your appointment. It explains what a digital mucous cyst is, why it occurs, and the available treatment options.
We ask these questions to measure your child's symptoms and function over time and to guide their treatment.
This questionnaire asks about your ability to use your arm, shoulder, and hand over the past week.
Please select the response that best describes your level of difficulty:
1 = No difficulty / no symptoms 2 = Mild difficulty 3 = Moderate difficulty 4 = Severe difficulty 5 = Unable / extreme symptoms
Melbourne Hand Surgery collects personal and health information that is necessary to provide you with medical assessment, treatment, surgical care, and associated administrative services.
This information may include:
Your information is collected directly from you where possible, and may also be obtained from your referring practitioner, other treating health professionals, hospitals, imaging or pathology providers, Medicare, DVA, insurers, or other third-party payers involved in your care.
Your information may be used and disclosed for the purposes of:
Our practice complies with applicable Commonwealth and Victorian privacy legislation, including the Privacy Act 1988 (Cth) (including the Australian Privacy Principles), the Health Records Act 2001 (Vic) (including the Health Privacy Principles), and where relevant, the My Health Records Act 2012 (Cth).
Dr Jill Tomlinson collects personal and health information that is necessary to provide your child with medical assessment, treatment, surgical care, and associated administrative services.
Your child's information is collected directly from you where possible, and may also be obtained from your referring practitioner, other treating health professionals, hospitals, imaging or pathology providers, Medicare, insurers, or other third-party payers involved in your child's care.
Your child's information may be used and disclosed for the purposes of:
Our Privacy Policy explains how we handle your child’s information, how you can access or correct it, and how to make a complaint.
Consultation fees are payable on the day of the appointment unless prior arrangements have been made.
You acknowledge and agree that:
If surgery is recommended, you will be provided with a written estimate outlining surgeon, assistant, anaesthetist, and hospital fees prior to proceeding.
Failure to attend a scheduled appointment without adequate notice may result in a cancellation fee in accordance with our cancellation policy.
Where applicable, you authorise Dr Jill Tomlinson to submit claims to Medicare, the Department of Veterans’ Affairs (DVA), TAC, WorkCover, or your private health insurer on your behalf for services provided.
You consent to the assignment of benefits payable for these services to Dr Jill Tomlinson, including for consultations and, where relevant, surgical procedures.
You acknowledge that you remain responsible for any fees not covered by Medicare, DVA, TAC, WorkCover, or your private health insurer.
Where applicable, you authorise Dr Jill Tomlinson to submit claims to Medicare, TAC or your private health insurer on your behalf for services provided.
You acknowledge that you remain responsible for any fees not covered by Medicare, TAC, or your private health insurer.
The practice may communicate with you via email or SMS regarding appointments, results, invoices, and clinical correspondence.
While reasonable steps are taken to protect your privacy, electronic communication carries inherent risks, including potential unauthorised access, delay, or non-delivery.
You are responsible for providing accurate contact details and notifying the practice of any changes.
Dr Jill Tomlinson uses a secure digital scribe system (Heidi Health) to assist with documenting consultations. This tool allows your clinician to focus on your care while accurately capturing clinical information.
Heidi Health is used solely to create accurate and complete medical records. It supports your clinician but does not replace professional judgment; all medical decisions are made by your clinician.
More information about Heidi Health can be found at heidihealth.com.
Dr Jill Tomlinson uses a secure digital scribe system (Heidi Health) to assist with documenting consultations. This tool allows your clinician to focus on your child's care while accurately capturing clinical information.
Heidi Health is used solely to create accurate and complete medical records. It supports your child's clinician but does not replace professional judgment; all medical decisions are made by your child's clinician.
Clinical photographs may be taken as part of your care to assist with assessment, treatment planning, monitoring progress, and evaluating outcomes.
Photographs may also be used to communicate with other health professionals involved in your care, and in de-identified form for education or research.
All images are handled in accordance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic). You may place restrictions on the use of your photographs.
Clinical photographs may be taken as part of your child's care. These images assist in assessment, treatment planning, monitoring progress over time, and evaluating outcomes.
Photographs may also be used to communicate with other health professionals involved in your child's care, and in de-identified form for education and research purposes.
All images are handled in accordance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
You are not required to consent to all uses of your child's photographs. You may place restrictions on how your images are used.
You may place restrictions on how your clinical photographs are used. If you choose to opt out of certain uses, you acknowledge that:
You may place restrictions on how your child's clinical photographs are used. If you choose to opt out of certain uses, you acknowledge that:
What happens next?
Your information will be sent securely to Melbourne Hand Surgery. A copy of your submission will then be added to your medical record in our clinical system.
The information you provide will be securely sent to Melbourne Hand Surgery and added to your child’s medical record in our clinical system.
